How To: Submit a Support Ticket

This guide will instruct you on the best steps to submit a support ticket:
 
After creating an account please make your way to support.idmi.net and select the "Tickets" tab:
 
 
From here, select the "Start a Ticket" button:
 
 
These fields will need to be filled out to create your ticket.
Once this is done, click the "Submit Ticket" button:
 
 
The next screen will give you some information on the ticket you have created:
 
 
From here, you can go back to the "Tickets" page and select the ticket you have created:
 
 
This page shows the tickets history and from here you can reply to our responses:
 
 
In addition to this process, after you have created and registered a support account you can email help@idmi.net to create tickets instantly. 
You can then respond to the emails you receive to continue any tickets that you have.
 
 
 
 
 
 

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