How To: Submit a Support Ticket

This guide will instruct you on the best steps to submit a support ticket:

After creating an account please make your way to support.idmi.net and select the "Tickets" tab:

From here, select the "Start a Ticket" button:

These fields will need to be filled out to create your ticket.

Once this is done, click the "Submit Ticket" button:

The next screen will give you some information on the ticket you have created:

From here, you can go back to the "Tickets" page and select the ticket you have created:

This page shows the tickets history and from here you can reply to our responses:

In addition to this process, after you have created and registered a support account you can email help@idmi.net to create tickets instantly.

You can then respond to the emails you receive to continue any tickets that you have.

Article ID: 149, Created: 1/5/2017 at 10:50 AM, Modified: 1/5/2017 at 11:08 AM